Privacy Policy — 899bet

1. Introduction

This Privacy Policy ("Policy") describes how 899bet ("we", "us", "our", "the Company") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "the Player") who access or use the 899bet website at 899bet.games and any associated services, games, betting markets, and content (collectively, "the Service").

By registering an account or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the overall agreement between you and 899bet and should be read alongside our Terms and Conditions, available at 899bet.games/terms-conditions.

899bet is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We review and update this Policy periodically. The date of the most recent revision is displayed at the top of this page.

2. Data We Collect

We collect personal data through several channels: directly from you when you register or interact with our platform, automatically through your use of the Service, and in limited circumstances from trusted third parties for the purpose of identity verification.

2.1 Registration and Account Data

When you create a 899bet account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Residential address, including city, district, and postal code
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, we may request and retain copies of:

• Government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address documentation (utility bill, bank statement, or official correspondence dated within the last three months)
• Proof of payment method ownership (for example, a screenshot of your bKash, Nagad, or Rocket account registration details)
• Source of funds documentation where deposits exceed applicable thresholds

These documents are processed securely and accessed only by authorised personnel for the sole purpose of completing your identity verification. They are not shared with third parties for any commercial purpose.

2.3 Financial Transaction Data

When you make a deposit or submit a withdrawal request, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, or Mastercard), transaction amount in BDT, transaction reference numbers, and timestamps. We do not store full card numbers or mobile banking PINs on our servers.

2.4 Gameplay and Betting Activity Data

We record your activity on the 899bet platform, including bet placement history, game session data, wagering amounts, winnings, and bonus usage. This data is used to manage your account, resolve disputes, detect fraudulent activity, and comply with responsible gaming obligations.

2.5 Technical and Device Data

When you access the Service, our systems automatically collect certain technical information, including:

• IP address and approximate geolocation derived from IP
• Browser type and version
• Operating system and device type
• Referring URL and pages visited within the 899bet platform
• Session start and end timestamps
• Cookie identifiers (see Section 8 for our full Cookie Policy)

2.6 Communications Data

If you contact our customer support team — by email or through any in-platform messaging feature — we retain records of that correspondence, including the content of your messages, contact timestamps, and any supporting attachments. This data is used to manage your query and to improve our support services.

3. How We Use Your Data

899bet uses the personal data we collect for the following purposes:

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to deliver the Service under the Terms and Conditions you have agreed to, including account creation, payment processing, and gameplay.
• Legal obligation: Processing required to comply with applicable law, including age verification, KYC checks, and anti-money laundering obligations.
• Legitimate interests: Processing carried out for the purpose of fraud detection, platform security, and improving the quality of our Service, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, which we carry out only where you have given clear and informed consent, and which you may withdraw at any time.

5. Data Sharing and Disclosure

899bet does not sell, rent, or trade your personal data to any third party. We share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to support the operation of the 899bet platform. These include payment processing partners (such as the operators of bKash, Nagad, and Rocket integrations), identity verification services, cloud hosting providers, and customer support software vendors. All service providers are contractually required to process your data only as instructed by 899bet and to maintain appropriate security standards.

5.2 Game and Content Providers

Where you play games supplied by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited session data (such as a session token and stake amount) may be passed to the relevant provider solely for the purpose of delivering the game. These providers operate under their own data security obligations.

5.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by law, court order, or other mandatory legal process. In such cases we will disclose only the minimum data required to satisfy the legal obligation.

5.4 Business Transfers

In the event that 899bet undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may form part of the transferred assets. You will be notified of any such transfer and of any consequential changes to this Privacy Policy via the email address registered to your account.

6. Data Retention

We retain your personal data for as long as your account remains active and for such additional period as is required by applicable law or our legitimate business interests. Specifically:

• Account and transaction records are retained for a minimum of five years from the date of the last transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC verification documents are retained for the duration of your account and for five years following account closure.
• Support correspondence is retained for three years from the date of the last communication in a given thread.
• Gameplay session logs are retained for two years for dispute resolution and responsible gaming monitoring purposes.
• Marketing consent records are retained for the duration of your consent and for one year following withdrawal of consent, as evidence of the consent history.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

7. Your Rights Over Your Data

You have the following rights in relation to the personal data that 899bet holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how and why we process it.
• Right of rectification: You may request that we correct any inaccurate or incomplete personal data held on your account.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require us to retain it.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Cookie Policy

The 899bet platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your session state, and to gather aggregated analytics about how the platform is used. We do not use third-party advertising cookies or retargeting pixels.

8.1 Types of Cookies We Use

• Essential cookies: Required for core platform functionality, including login session management, fraud prevention tokens, and load balancing. These cannot be disabled without breaking core features.
• Analytics cookies: Used to collect anonymised data about page views, session durations, and navigation paths so we can understand and improve platform performance. No personally identifiable information is included in analytics data.
• Preference cookies: Used to remember settings you have applied within your account, such as your preferred language or display options.

8.2 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please be aware that disabling essential cookies will impair the functionality of the 899bet platform, including your ability to log in and place bets. Instructions for managing cookies are available in the help documentation of your specific browser.

9. Data Security

899bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data fields (including passwords, which are stored using one-way hashing) at rest
• Role-based access controls ensuring that only authorised personnel can access personal data
• Regular security assessments and vulnerability testing of the platform
• Automatic session timeouts after a period of inactivity to reduce the risk of unauthorised access via unattended devices

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for logging out of your session when using shared or public devices.

10. Children's Privacy

The 899bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a minor, that account will be closed immediately and all associated data will be deleted. If you believe that a minor is using the platform, please contact our support team at [email protected] so that we can investigate and act promptly.

11. Third-Party Links

The 899bet platform does not contain links to external third-party websites. Should any informational reference to a third party appear on the platform (for example, the name of a game studio or payment partner), please be aware that this Privacy Policy applies solely to data collected and processed by 899bet and does not extend to any third party's data practices. We encourage you to review the privacy policies of any third-party service you use independently of 899bet.

12. Changes to This Privacy Policy

899bet reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by email to the address on record and by displaying a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the Service following notification of any change constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you must cease using the Service and contact us to close your account.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 899bet holds about you, please contact our support team. We are available 24 hours a day, 7 days a week. Reach us by email at: [email protected]